Get Paid for Your Services
Table of Contents
Dedication / Acknowledgment
How to Best Use This Book and Disk
Introduction, 1
1. Payment Arrangements are a Team Effort! 3
2. Developing Credit Guidelines, 15
3. Preparation for the Payment Arrangement, 26
4. How to Negotiate a Payment Arrangement, 33
5. Paperwork, 46
6. Collecting Past Due Accounts, 51
7. Monitoring Success, 65
8. Congratulations! 77
Appendix
Forms, 78
About the Authors, 85
INDEX, 87
Table of Contents of the SOPs, Letters, and Scripts
[Chapter / SOPs Titles or Sample Letters and Scripts / Page]
1 / Job Description: Financial Administrator / 4
1 / Performance Statement: Financial Administrator / 5
1 / Editing a Simple Job Description / 9
1 / How to Make Payment Arrangements a Team Effort / 10
2 / Creating Your Own Credit Guidelines / 16
2 / Office Credit Guidelines Questionnaire / 17
2 / Sample: Office Credit Guidelines / 22
3 / Payment Arrangements Without a Consultative Appointment / 27
3 / Payment Arrangements With a Consultative Visit / 28
3 / Payment Arrangement for Emergency Procedures / 31
4 / How to Negotiate a Payment Arrangement / 33
5 / Payment Agreement System and Risk Management / 46
6 / Collection Follow-Up System Using the Telephone 51
6 / Sample Telephone Reminder Script / 52
6 / Sample Solution Call Script / 53
6 / Sample Urgency Call Script / 54
6 / Delinquent Accounts Routine / 56
6 / Sample First Delinquency Call Script / 56
6 / Sample Reminder Collection Letter / 57
6 / Sample Solution Collection Letter / 58
6 / Sample Final Notice Collection Letter / 60
6 / Sample Dismissal Letter / 61
6 / Sample Collection Follow-Up Schedule / 63
7 / Monitoring Success / 65
7 / Completion Instructions for New and Existing Patient Monitors / 66
7 / Completion Instructions for Calculating Month End Totals... / 70
7 / Completion Instructions for the Month End Finance Monitor / 71
Forms / Payment Arrangement / 79
Forms / Payment Plan Follow-Up / 80
Forms / Sample: Patient Dismissal Letter / 81
Forms/ New Patient Monitor / 82
Forms / Existing Patient Monitor / 83
Forms / Month End Finance Monitor / 84
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