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If you came to SOPs.com and are not a dentist or doctor, don't despair!
Marsha Freeman & Associates can help!

Dentists and Doctors are business owners too. Like you, they face many of the same challenges: turnover, employee performance, customer complaints, task consistency, and customer loyalty. MFA has been teaching employers and their staff how to implement and use Standard Operating Procedures (SOPs) to set standards of service and performance since 1995. Email Robyn or Marsha today to learn more about how they can help you, the business owner, realize the benefits that SOPs provide and give you the competitive edge and peace of mind that owning a strong, successful business provides.

Examples of services provided include:

  • Managing Change
  • Customer Service
  • Knowledge Management
  • Strategic Planning
    • Vision, Mission, and Values Development
    • SWOT Analyses
    • Action Plans
  • Performance Measures
    • Balanced Scorecard
    • Performance Audits
  • Teambuilding, Conflict Resolution, and Crisis Intervention
  • Human Resources and Personnel Management
  • Effective Communication Techniques
  • Phased Training Programs
  • Creation and Implementation of Standard Operating Procedures



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